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Every product we prepare goes through careful quality checks before it reaches your door. If something isn't right — a damaged pack, a wrong item, or a genuine quality concern — we want to make it easy for you to raise it and get a resolution. This policy explains what can be returned, how the process works and when to expect your refund.
Returns can be requested within 7 days of delivery. Since we deal in consumable herbal and Ayurvedic products, eligibility depends on the condition of the item.
Hygiene note: as our products are consumed internally or applied topically, opened Ayurvedic and herbal items cannot be accepted back once the seal is broken, except when the product itself is damaged or defective.
Four simple steps from raising a request to getting it resolved.
Email or call us within 7 days with your order ID and reason for return.
Attach a photo of the product and packaging so our team can verify quickly.
Once approved, we arrange a reverse pickup or share a return address.
After inspection, choose a replacement or a refund to your original payment.
Once your return is received and passes quality inspection, here's when to expect your money back.
Returned item received at our warehouse and logged against your order.
Quality team inspects the product and confirms the return.
Refund is initiated to your original payment method (card, UPI, wallet or net banking).
Amount reflects in your account, depending on your bank's processing time. Cash on Delivery orders are refunded via bank transfer or UPI.
Our wellness support team is happy to guide you through the return, refund or exchange process — just reach out.
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