Shipping Policy

Overview

At Swastham Ayurveda, every order is packed with the same care we put into formulating our products. This policy explains how we process, pack and ship your order, the delivery timelines you can expect, and what to do if something looks off when it arrives. By placing an order with us, you agree to the terms outlined below.

01

Order Processing Time

Once your payment is confirmed, our team verifies stock, quality-checks each item and hand-packs your order in tamper-proof packaging.

• Orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).
• Orders placed after 2:00 PM IST are counted as being placed the next business day.
• During sale periods or festive seasons, processing may take up to 3–4 business days due to higher order volumes.
• You'll receive an order confirmation email/SMS the moment your payment is successful, and a dispatch confirmation once your parcel leaves our facility.

02

Shipping Methods & Charges

We partner with trusted courier providers to make sure your Ayurvedic essentials reach you safely and on time.

03

Delivery Timelines

Delivery time is counted from the date of dispatch and varies slightly by destination.

04

Tracking Your Order

• A tracking link is sent to your registered email and mobile number as soon as your order is dispatched.
• You can also track your order anytime from the My Orders section after logging into your account.
• Tracking status may take 12–24 hours to update after dispatch — this is normal and reflects courier processing time.

05

Delays & Exceptions

While we do our best to meet every timeline, certain factors beyond our control can occasionally cause delays:

• Weather disruptions, natural events, or local restrictions in the delivery area.
• Incomplete or incorrect shipping address provided at checkout.
• Courier network congestion during festive or sale periods.
• Unavailability of the recipient at the delivery address after repeated attempts.

If your order is delayed beyond the estimated window, please reach out to our support team with your order number and we'll look into it right away.

06

International Shipping

At present, Swastham Ayurveda ships only within India. We're working on making our products available internationally — sign up to our newsletter or follow us on social media to be the first to know when we launch international shipping.

07

Damaged or Missing Items

Every order is quality-checked and securely packed before it leaves our facility. If your parcel arrives damaged, tampered with, or is missing an item:

• Please record an unboxing video and take clear photos of the package and product.
• Notify us within 48 hours of delivery at info@swasthamayurveda.com or call +91 98765 43210.
• Our team will verify the issue and arrange a free replacement or refund as applicable, in line with our Return & Refund Policy.

08

Shipping FAQs